BASIC RENTAL REQUIREMENTS
To rent a vehicle, you must meet the following basic requirements:
- Minimum age: 18 years
- Valid driver’s license with at least 2 years of driving experience
- Identification document (ID card or passport)
- Payment card as a guarantee and payment method
- Advance payment for the planned rental period
RENTAL DURATION
- Minimum rental period: 1 day (24 hours)
- Maximum rental period: 11 months (subject to approval)
- Grace period for late return: 60 minutes
- Extensions must be approved at least 24 hours in advance
VEHICLE PICK-UP AND RETURN
Upon vehicle pick-up, you will receive:
- A technically sound vehicle
- Vehicle documentation
- Vehicle keys
- Mandatory equipment and accessories
Vehicle must be returned:
- At the agreed location
- At the agreed time
- In the same condition as received, excluding normal wear and tear
- With the same fuel level as at pick-up
Early return:
Vehicles may be returned earlier than agreed, but no refund will be given for unused rental days.
You must notify Happy Car Rental at least 6 hours before the changed return time.
Failure to notify may result in additional charges (parking fines, towing service, etc.).
Return procedure:
Upon return, the renter must hand over the keys and documents to a company representative, who will inspect the vehicle and compare it to photos taken at the start of the rental.
Refusal to return keys and documents is subject to an additional fee.
INSURANCE PACKAGES
Basic*
- Damage liability: 100%**
- Deposit: from €500.00**
- Includes: Third-party liability (TPL)
- Not included: Collision damage, theft protection, wheel/undercarriage/glass coverage
Standard*
- Damage liability: from 50%**
- Deposit: from €250.00**
- Includes: TPL, Collision Damage Waiver (CDW), Super CDW
- Not included: Full damage waiver, theft protection, wheel/undercarriage/glass coverage
Premium*
- Damage liability: from 10%**
- Deposit: from €100.00**
- Includes: TPL, CDW, SCDW, Full Damage Waiver (FDW), Theft protection
- Not included: Wheel/undercarriage/glass insurance, personal accident insurance
*Package prices may vary depending on the season and rental duration.
**Liability and deposit amounts are determined individually based on the season, rental duration, and vehicle category.
RESTRICTIONS AND OBLIGATIONS
The following are strictly prohibited:
- Using the vehicle for illegal activities (criminal acts, customs violations, etc.)
- Driver training
- Subleasing the vehicle
- Cargo transport or towing other vehicles
- Participation in motorsport events
- Driving under the influence of alcohol, drugs, or other substances
- Border crossing without prior approval and a green card
- Vehicle modifications
- Overloading the vehicle beyond its maximum weight limit
LIABILITY FOR DAMAGE
The renter is responsible for:
- All technical issues occurring during the rental
- Damage to the engine, clutch, transmission, or other parts due to negligence
- Damage caused under the influence of alcohol or drugs
- Driving without a valid license
- Tire damage (not covered by insurance)
- Partial liability: 20% of total damage (or as per insurance package)
PROCEDURE IN CASE OF ACCIDENT OR BREAKDOWN
In the event of an accident, breakdown, or malfunction, you must:
- Not leave the vehicle until it's properly secured
- Wait for police and obtain a report
- Record names and addresses of involved parties and witnesses
- Inform Happy Car Rental immediately
- Not leave the scene until the vehicle is moved to safety
Activation of insurance requires a police report.
ADDITIONAL COSTS
The renter is responsible for:
- Fuel
- Parking and garage fees
- Road tolls
- Traffic fines
- Car washing
- Legal fees and court costs arising from legal recovery
- Late return fee: ¼ daily rental rate + VAT per hour over the grace period
Fuel policy
- "Return as received" – the vehicle must be returned with the same fuel level
- No refund for excess fuel
- Fuel shortage will be charged according to the current rate plus an additional fee
Extra cleaning
- Extra charge applies for vehicles requiring special or excessive cleaning
- Heavily soiled vehicles: €10 + VAT
- Deep interior cleaning: up to €30 + VAT
SPECIAL FEES
- Lost or damaged keys or vehicle documents: €500
- Returning with insufficient fuel: charged as per price list
- Extremely dirty vehicle: as per the car wash’s price list
IMPORTANT NOTES
- The rental company is not liable for loss or damage to luggage or goods
- In case of disputes, the competent court is the Basic Court in Podgorica
- Matters not covered by these terms are governed by the Law on Obligations
PET TRANSPORT
Transporting pets in the vehicle is allowed only with prior written approval from Happy Car Rental.
VEHICLE TRACKING
Happy Car Rental reserves the right to monitor vehicle location via GPS.
VEHICLE USAGE CONTROL
Authorized representatives of Happy Car Rental may inspect vehicle use at any time.
If misuse is detected, the company reserves the right to request vehicle return and terminate the contract.
PAYMENT DATA PROTECTION
For online card payments, card data is entered on a secure bank page.
Happy Car Rental does not have access to your payment card information at any time.